MEET THE TEAM
We use our local expertise and national resources to turn ordinary tasks into an extraordinary service.
Malcolm is head of Restoriation Response and has over 19 years’ experience in the commercial cleaning industry A highly experienced dynamic leader, who demonstrates a focused and practical approach to developing and retaining new commercial and domestic business;
With a broad experience in the Insurance Industry in the supply of service delivery in Operational Management including. The full production of Management Information, full claim audit, customer satisfaction.
Focused customer relationship management combined with the implemented strategy for managing and Nurturing customer supplier interactions thus ensuring full compliance are delivered through contracted agreed Level of service, by involving technology to organize, automate, and synchronize business processes.
Tel: 07917 038816
Kerry has been with ServiceMaster over 16 years and is a very experienced and valued member of staff. Kerry is the primary point of contact for queries, issues, concerns and any requests from customers. Kerry can also offer assistance with quotes for building cleans for some of our commercial customers if required.
Kerry looks after all aspects of Customer Relationship Management and alongside a colleague ensures our National Account customers are happy and they are receiving the service they are paying for.
Tel: 0116 2444 456
Debs works alongside Kerry, ensuring National Account Customers are happy with the service delivery and is a very proactive team member, she deals with any queries, and requests customers may have. Debs is also able to deal with ad hoc deep clean requirements if needed.
Tel: 0116 2444 457
Andrew Templeton - Regional Development Manager-North and Scotland
Andrew has over 35 years’ experience of working within the insurance industry. His formative years were spent in the property claims sector before transferring his skills to business development and latterly to sales. Seeing an opportunity to work within the restoration services industry Andrew joined Servicemaster in 2015 and manages the Regional Development in the North of England and Scotland.
Tel: 07990 006881
Ian Colpus - Regional Development Manager-Southern
Ian has a wealth of experience in carpets, upholstery and furniture having spent many years as a manager and director in these areas before branching out into business development with the largest blind company in the UK. Ian’s desire to understanding the needs of a customer, ensuring the service provided meets their needs is his prime goal.
Ian joined Servicemaster 2 years ago as he recognised the chance of working with one of the countries most recognised specialist cleaning companies was too great an opportunity to miss.
Tel: 07917 038828
Mike Black - Regional Sales Executive-Central Region
Mike is a unique business development specialist with 40 years selling experience gained working in printing, logistics and for the last two years disaster restoration sectors. Commercial cleaning reactive and planned are now his specialist fields of operation.
Highly experienced in developing new markets, Mike is ServiceMaster Regional Development manager for the Central region, he provides sales support to 16 Local service centres across Wales, The Midlands and East Anglia.
Tel: 07867 355990