ServiceMaster Restoration Response are proud to be working with NFU Mutual to provide emergency restoration and cleaning services across the UK.
NFU Mutual is the leading insurer for the rural community. Their roots in farming and the British countryside go back to 1910 and we they have gained a deep understanding of the needs of those living in rural communities.
The following was taken as part of a phone interview with the Bojangles restaurant Member and the NFUM Agent Amanda Wallbank and Malcolm Holmes ServiceMaster
“It was a fantastic clean. I would have it every day of the week if that was possible. I still have the cleaning products and still use them. I found it great value and a great service. It was second to none and would recommend it every day of the week.”
The Member Nigel Milson
“It was a great opportunity to help people. The furniture was essentially not damaged but a chance to do something good and make something positive out of a load of negatives. I was really pleased with the support the scheme. NFUM was tremendously supportive during the floods and it was nice that they had time to think of doing something else on top of all that. I was really pleased to support the initiative.”
“I think it’s good the way the NFUM got involved in the whole community. It was a tremendous community response to the floods and things like this (the scheme) are very much part of the fabric of the community.”
The Member Nigel Milson (Welcome Home Package clean)
“I was very pleased with the clean and everything ServiceMaster did for us here.”
“I can’t praise the NFUM enough, they were absolutely brilliant. When we were asked there was no pressure but I felt it was a good idea donating it to (the BHF). It happened quickly but no complaints, we were really happy to donate the bureau and the cabinet.”
“I think the new partnership (Merry Maids and BHF) and the extra things we’re putting in with our claims that come from ServiceMaster are great and to be honest anything that improves our customers’ experience during an event like the floods is a great benefit to us and our customers and ServiceMaster is trying hard to improve that.”
“I’m quite proud to work for the NFUM and they are going that extra mile so that we remain a company that gets best local service and it makes our job easier. Members have responded very well and customers that had the Welcome Home Package clean, it was a great way to end their experience just before they moved in. Everybody thought it was brilliant idea and it took the pressure off at the end of their claim. I would hope that both of these initiatives are carried on forward and if it happens again and we have it in the procedures during claims and we carry on with both the BHF scheme and the Welcome Home Package clean which have both been very successful.”
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